Effective Date: 10/04/2026
Last Updated: 10/04/2026
1. Introduction
Soluna Aesthetics (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal data when you visit
https://solunaaesthetics.co.uk/
or use our services.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
2. Data Controller
Soluna Aesthetics is the data controller responsible for your personal data.
Contact Details:
Email: meganrosecrook@hotmail.com
Phone: +44 7710 605227
Address: 127 Belle Vue Rd, Southbourne, Bournemouth, BH6 3DJ, United Kingdom
3. Personal Data We Collect
Identity Data
We may collect your full name and date of birth.
Contact Data
We may collect your email address, telephone number, and address.
Special Category Data (Medical Information)
As part of providing aesthetic treatments, we collect medical history, treatment suitability information, consent forms, and treatment records.
This data is collected and managed via
Faces Consent.
The legal basis for processing this information is your explicit consent and the provision of health-related services.
Technical Data
We may collect your IP address, browser type and version, and device and usage data.
Marketing Data
We may collect your preferences for receiving marketing communications.
4. How We Collect Your Data
We collect data through website contact or booking forms, phone, email or in-person consultations, digital consultation and consent forms via Faces Consent, and cookies and analytics tools on our website.
5. How We Use Your Data
We use your personal data to provide consultations and aesthetic treatments, assess medical suitability for procedures, maintain client records, manage bookings and appointments, communicate with you, process payments where applicable, improve our website and services, and send marketing where consent has been given.
6. Legal Bases for Processing
We rely on consent for medical data and marketing, contract to deliver booked services, legal obligation for record keeping and compliance, and legitimate interests for business improvement and administration.
7. Sharing Your Data
We may share your data with Faces Consent for medical records and consent management, booking or clinic management systems where used, payment providers, and IT and website service providers.
We do not sell your personal data. All third parties are required to process your data securely and in compliance with UK GDPR.
8. Data Retention
We retain medical and treatment records for up to 7 years to meet legal and insurance requirements, client enquiry data for up to 12 months, and marketing data until you withdraw consent.
9. Cookies
Our website uses cookies to ensure website functionality, analyse traffic, and improve user experience.
We use a cookie banner to allow users to manage consent in accordance with PECR. Users can also control cookies through their browser settings.
10. Marketing Communications
We may send marketing communications if you have opted in, or if you are an existing client and have not opted out where permitted by law.
You can unsubscribe at any time by clicking the unsubscribe link in marketing emails or by contacting us directly.
11. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including secure digital systems, restricted access to personal data, and password protection and encryption where applicable.
12. Your Rights
Under UK GDPR, you have the right to access your personal data, correct inaccurate data, request erasure, restrict processing, object to processing, request data portability, and withdraw consent at any time.
To exercise your rights, contact us at
meganrosecrook@hotmail.com.
You also have the right to complain to the Information Commissioner’s Office (ICO) at
www.ico.org.uk.
13. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised Last Updated date.
15. Contact
For any privacy-related queries, please contact:
Email: meganrosecrook@hotmail.com
Phone: +44 7710 605227
